Terms of Service
Metron Adaptive Society — Batten and WorkShieldAI · Version 3 · Effective September 18, 2026
These Terms are a binding agreement between Metron Adaptive Society ("we", "us") and the organisation that opens an account (the "Customer") and every person who uses the Service under that account (a "User"). "Service" means the Batten and WorkShieldAI web applications and the Batten mobile app. By pressing Accept, creating an account, or using the Service, you agree to these Terms. If you accept for an organisation, you confirm you have authority to bind it. Your acceptance is recorded with the version you saw, the time, and the device.
1. What the Service is — and is not
1.1 The Service is software. It stores the records the Customer chooses to keep — time punches, hours, cost codes, quantities, pre-task plans, incidents, hazards, near-misses, permits, medical and compliance files, billing documents — and applies the rules the Customer configures.
1.2 The Service is not legal, regulatory, payroll, safety, medical or professional advice. Nothing the Service computes, suggests, flags, or fails to flag is a determination that the Customer has complied with any law, contract or standard. Every figure the Service produces is an editable default the Customer is expected to review.
1.3 The Customer is the employer of record and the record keeper. The Customer alone decides which laws apply to it, configures its pay rules, overtime, meal and rest rules, pay periods, rounding, geofences and notices, reviews and approves time, files what must be filed, posts what must be posted, and keeps what must be kept. We have no employment relationship with any User and take on none of the Customer's obligations to its workers, its clients, insurers, unions or any authority.
1.4 The Customer is solely responsible for the accuracy, completeness and lawfulness of everything entered into the Service by it or its Users, for every decision made on the basis of information the Service presents, and for any consequence of relying on the Service instead of its own records, counsel or judgment.
2. Accounts
2.1 Users keep credentials confidential and are responsible for all activity under their login. Tell us promptly of unauthorised use.
2.2 A login belongs to one Customer organisation. The person who establishes an organisation is its first administrator. Administrators may invite, promote and remove Users, grant and withdraw permissions, and are responsible for what the people they authorise can see and do. An organisation must keep at least one administrator.
2.3 Workers join by a single-use invitation issued by their employer. Invitations expire and are tied to one person; they are not shared codes.
2.4 Self-service sign-up requires a valid payment method on file.
3. Customer Data
3.1 Ownership. As between the parties, the Customer owns all records, documents and content submitted to the Service by or for the Customer ("Customer Data"). The Customer grants us a non-exclusive, worldwide licence to host, copy, process, transmit, back up and display Customer Data to provide, secure and improve the Service, and as the Privacy Policy permits.
3.2 Lawful collection is the Customer's duty. The Customer warrants that it has every right, consent, notice and lawful basis needed to collect and give us the Customer Data it submits — including its workers' names, contact details, positions recorded at a punch, photographs taken at a punch, medical and injury information, and anything else about a person — and that it has given its workers every notice its state or locality requires before collecting it. The Customer is responsible for responding to its workers' requests about their records.
3.3 Records are evidence, not judgment. A punch, position, distance, photo, site code, acknowledgement or approval is a record of what a device reported at a moment. The Customer decides what it means. We do not verify identity, presence, or that work was performed.
3.4 No biometrics. The Service does not create, store or compare fingerprints, face geometry or any biometric identifier. A punch photo is a photograph; nothing matches faces against it. The Customer will not use the Service to collect biometric identifiers.
3.5 Retention and return. While the account is active the Customer controls its data. For 30 days after termination the Customer may export it. After that we may delete it, except where law, a legal hold, or the Customer's stated retention setting requires us to keep it. Backups roll off on their own cycle. We may keep de-identified, aggregated data indefinitely.
3.6 Legal retention is the Customer's. Wage-hour, OSHA, medical, workers' compensation and contract retention periods are the Customer's to know and meet. We keep what the Customer configures; we are not liable for a record the Customer failed to keep, export or configure the Service to keep.
4. Time records
4.1 Hours are computed from punches using the rules the Customer selected. The Customer reviews and approves time; approval is the Customer's act and the Customer is responsible for paying its workers correctly whatever the Service shows.
4.2 The Customer is responsible for the correctness of every rule it configures (state, overtime, daily and weekly thresholds, seventh-day rules, meal and rest rules, rounding, auto-deduction, pay periods) and for confirming they match the law that applies to each worker and site.
4.3 Positions and photos are captured only at the moment of a punch, only while the app is open, only after the worker has accepted the current notice, and never in the background. Device clocks, network conditions, GPS accuracy, and a worker's device settings are outside our control; an offline punch carries the device's time. The Customer accepts these limits.
4.4 Site codes, signs and NFC tags are issued to the Customer; the Customer controls who can display, print or revoke them and is responsible for their misuse.
5. Safety, medical and compliance records
5.1 Incident, hazard, near-miss, pre-task plan, permit, injury, medical, workplace-violence-prevention and similar records are the Customer's records, made and kept by the Customer through the Service. Filing them in the Service is not reporting them to any authority. The Customer decides what is recordable, reportable or privileged and does the reporting.
5.2 Medical and health information is submitted at the Customer's discretion and under the Customer's own legal duties (including any HIPAA, state medical-privacy or ADA confidentiality duties). The Customer will restrict access to it appropriately using the permissions the Service provides.
5.3 The Service does not monitor for danger, alert emergency services, or guarantee that a hazard, threat or condition will be noticed. Nothing in the Service replaces the Customer's safety programme, competent persons, or emergency procedures.
6. Workers and other Users
6.1 A User who is a worker uses the Service because their employer chose it. The employer controls the worker's records, the rules applied to them, who sees them, and how long they are kept. Questions about pay, hours, corrections, discipline or records go to the employer.
6.2 By accepting these Terms a worker acknowledges the notices shown at first open and before the first punch: what is captured at a punch, why, who sees it, and how long the employer keeps it. A worker may withdraw acceptance in the app; a positioned punch can then no longer be recorded and the worker must clock in another way the employer allows.
6.3 Users will not enter false records, punch for another person without authority, share credentials, tamper with site codes, or use the Service to harass, discriminate or retaliate. The Customer is responsible for its Users' conduct.
7. Acceptable use
No unlawful use; no reverse engineering, scraping, automated access outside a documented interface, load testing, or security probing without written permission; no uploading malware or content that infringes others' rights; no reselling the Service; no use for anyone under 18 except as the Customer's lawful employee. We may suspend access that threatens the Service or other customers, immediately and without notice where necessary.
8. Fees
8.1 Fees are as shown at sign-up or in an order. Subscriptions renew until cancelled. Fees are non-refundable except where the law requires. Taxes are the Customer's. Late amounts accrue interest at the lesser of 1.5% per month or the maximum lawful rate, and we may suspend service for non-payment after notice.
8.2 Nothing is sold inside the mobile app. The app is free to download and is used by the Customer's workers under the Customer's subscription, which the Customer buys directly from us. No purchase is made through the App Store or Google Play, and neither store processes any payment for the Service.
8.3 The Service does not move money, run payroll, file taxes or pay anyone. Billing documents it produces (estimates, schedules of values, pay applications, invoices) are the Customer's documents and the Customer is responsible for their accuracy and for every amount it invoices or pays.
9. Availability and changes
9.1 We aim for high availability but the Service is provided without a guaranteed uptime unless an order says otherwise. Maintenance, outages, third-party failures (hosting, networks, app stores, mapping, e-mail, payments, connected systems) and force majeure events may interrupt it. Offline features cache work on the device and sync later; a device that is lost, wiped or never reconnects may lose unsynced work.
9.2 We may change, add or retire features. We will give reasonable notice of a change that materially reduces the Service.
9.3 Connected systems (payroll, time, accounting, project or fleet systems) are the Customer's accounts; the Customer authorises us to read and write them as configured, is responsible for those systems' data and terms, and accepts that a connection can fail or drift.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT ANY CALCULATION, FLAG, DEFAULT OR REPORT IS CORRECT OR COMPLETE, OR THAT USE OF THE SERVICE WILL RESULT IN COMPLIANCE WITH ANY LAW, CONTRACT OR STANDARD.
11. Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS: (a) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS INTERRUPTION, HOWEVER CAUSED AND UNDER ANY THEORY, EVEN IF ADVISED OF THE POSSIBILITY; (b) WE ARE NOT LIABLE FOR ANY WAGE, OVERTIME, PENALTY, FINE, CITATION, ASSESSMENT, BACK-PAY, BENEFIT, TAX, INSURANCE, CLAIM BY A WORKER OR AUTHORITY, OR ANY LOSS ARISING FROM A RULE THE CUSTOMER CONFIGURED, A RECORD THE CUSTOMER APPROVED, A FILING THE CUSTOMER DID OR DID NOT MAKE, OR A DECISION THE CUSTOMER MADE; (c) OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE FEES THE CUSTOMER PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE FIRST CLAIM, OR US$100 IF NO FEES WERE PAID. THESE LIMITS ARE A BASIS OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW.
12. Indemnification
The Customer will defend, indemnify and hold harmless Metron Adaptive Society, its officers, contractors and agents from any claim, demand, investigation, loss, penalty, fine and expense (including reasonable legal fees) arising from: (a) Customer Data or its collection, content, use or retention; (b) the Customer's or its Users' use of the Service or breach of these Terms or law; (c) any claim by a worker, client, subcontractor, insurer, union or authority relating to the Customer's employment, safety, medical, wage-hour, billing or compliance practices; (d) rules, settings, approvals, filings or decisions the Customer made; (e) the Customer's failure to give a notice or obtain a consent the law requires. We may take control of the defence at our expense; the Customer will not settle a claim that admits fault or imposes an obligation on us without our written consent.
13. Confidentiality and our property
13.1 Each party will protect the other's non-public information with reasonable care and use it only for this agreement. The Service, its software, designs, models, documentation and everything we build — including improvements informed by how the Service is used — are ours. Suggestions and feedback may be used without restriction or payment.
13.2 We may reference the Customer as a customer unless it opts out in writing.
14. Term, suspension and termination
14.1 These Terms last while the account exists. The Customer may cancel at any time; fees already due remain payable. We may suspend or terminate for breach, non-payment, risk to the Service or others, or where the law requires, with notice where practicable.
14.2 On termination, Section 3.5 governs data. Sections 1, 3–6, 10–13, 15, 16 and 17 survive.
15. Governing law and disputes
15.1 These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules.
15.2 Arbitration. Any dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Washoe County, Nevada, in English, before one arbitrator. Either party may instead seek relief in small-claims court, or injunctive relief in court for misuse of the Service or its intellectual property. Claims are brought individually only; class, collective and representative actions are waived to the extent the law permits. Judgment on the award may be entered in any court with jurisdiction.
15.3 Any claim must be brought within one year after it arose, or it is barred, to the extent the law permits.
16. General
16.1 Changes. We may update these Terms. A new version is shown for acceptance at next open; continued use after the effective date is acceptance. Material reductions in the Customer's rights get at least 30 days' notice by e-mail or in the app.
16.2 Notices to us go to support@batten.build or miles.hooper@metronadaptive.com. Notices to the Customer go to its administrators' e-mail or the app.
16.3 Language. These Terms are written in English; a translation is for convenience and the English text controls.
16.4 Entire agreement with the Privacy Policy and any order; severability (an unenforceable clause is narrowed, the rest stands); no waiver by delay; assignment by us to a successor allowed, by the Customer only with consent; independent contractors; no third-party beneficiaries except as Section 17 provides; force majeure; export and sanctions compliance; U.S. government end users get only these commercial terms.
17. Apps downloaded from the Apple App Store
This section applies to the Batten app downloaded from the Apple App Store, and prevails over anything inconsistent elsewhere in these Terms for that app.
17.1 Parties. These Terms are between you and Metron Adaptive Society only, not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the app and its content.
17.2 Scope of licence. We grant you a non-transferable licence to use the app on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms of Service, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
17.3 Maintenance and support. We are solely responsible for providing maintenance and support for the app. Apple has no obligation whatsoever to furnish any maintenance or support services.
17.4 Warranty. To the maximum extent permitted by law, Apple has no warranty obligation for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app to you (the app is free of charge, so any refund would be zero); to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our sole responsibility.
17.5 Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar legislation.
17.6 Intellectual property. If a third party claims the app or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.
17.7 Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
17.8 Developer contact. Questions, complaints and claims about the app go to Metron Adaptive Society, 325 E. Avenida Cordoba, San Clemente, CA 92672, United States · support@batten.build.
17.9 Third-party terms. You must comply with any applicable third-party terms when using the app, including your wireless carrier's terms of service.
17.10 Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
18. Apps downloaded from Google Play
For the Batten app downloaded from Google Play, these Terms are between you and Metron Adaptive Society only, not with Google. We are solely responsible for the app, its content, and any maintenance and support. Your use of the app is also subject to the Google Play Terms of Service.