Support

Batten is the system general contractors run their work in — time, jobs, safety, permits, documents and reporting. It is a product of Metron Adaptive Society.

If you are a worker using Batten

Your employer set up Batten and controls your records. For anything about your hours, pay, corrections, time off, or a report you filed, speak to your supervisor or your company's office — they can fix records; we cannot.

For problems with the app itself — it won't open, sign-in fails, a photo won't upload, a punch didn't save — contact us below. Tell us your company name, your phone or tablet model, and what happened.

If you run a company using Batten

Email us for account, setup, billing or data questions. We answer within one business day.

Contact

support@batten.build
Metron Adaptive Society, 325 E. Avenida Cordoba, San Clemente, CA 92672, United States

Common questions

The app asks for my location. Batten records your location only at the moment you clock in, take a break or clock out, and only if your employer turned that on. Never in the background, never when the app is closed. You are shown a notice and asked to accept before the first time.

The app asks for the camera. Only when you take a site photo or attach a document to a report. Nothing is photographed when you clock in or out, and nothing measures or matches faces.

I have no signal on site. You can still fill in a form or clock in; the app holds it on your phone and sends it when you get signal.

I want to delete my account. See https://batten.build/delete-account

Privacy policy: https://batten.build/privacy · Terms: https://batten.build/terms